All after-sales issues must be reported via our designated after-sales portal which can be found at the bottom of the website.

As we are a business-to-business supplier, once your order is placed - we cannot issue refunds. We also do not accept requests to return items for a refund due to change-of-heart. 

We cannot accept refund requests/return requests for items that have been personalised and/or altered in any way, shape or form. This includes garments being worn, printed on or altered. 

All issues must be reported to us within 48 hours to allow us to investigate them. Please ensure that all orders are checked thoroughly upon arrival, including electrical items. 

If your order arrives incorrectly, contains missing items, or contains any defective items, or you need to report anything of that nature - you need to report this within the above timescale via our online portal.

Reports need to include both a photograph of your order upon arrival (including all packaging) and a photograph of your packing slip.

It is important to ensure that all packing is kept until your order is inspected as we may require a return of incorrect/damaged goods in order to process a refund. 

Issues reported outside of the above timescale cannot be investigated. 

Ordering of Custom Services: 

When ordering our Custom Services, it is incredibly important to ensure that your order is to the standard you wish for it to be printed. 

If our team do notice any issues with your order, in order to ensure you are not left unhappy with the products you have supplied, a credit will be issued to your House of Blanks account to enable you to re-upload your files - we cannot process a direct refund once the order has been placed.

We cannot be held accountable for the quality of images uploaded, and we would not be able to offer refunds for these post-print. We also cannot guarantee any amendments to images will be facilitated once uploaded.

Please be mindful that using thin fonts, or incredibly small images may make the transfer process harder and may result in incredibly fine aspects of the design not transferring correctly.

For incredibly thin fonts, we would always recommend adding a slight offset for a smoother transfer as hairline fonts and images may not pick up the required amount of adhesive to adhere correctly. 

For DTF, additional pressure may be required in order for finer fonts to adhere. We cannot be held accountable for how incredibly thin fonts press or adhere.

Ordering of Mystery Boxes: 

Please be aware when purchasing mystery boxes/bundles, these are none returnable. If you require specific products, we would advise you to purchase them directly from the website. 

Ordering of Digital Files: 

Please be aware when purchasing Digital Files, these are none refundable. Please also ensure that you have accurately selected the 'collection' option when purchasing Digital Files to remove postage. This cannot be amended or reimbursed once the order has been placed.